Distance Sales Agreement

This is an information-only translation; the legally binding version of this document is the Turkish text.

Last updated: 30.09.2026

1. PARTIES

This Distance Sales Agreement (the “Agreement”) has been concluded electronically between the SELLER, whose details are set out below, and the BUYER who places an order through the website, within the framework of Consumer Protection Law No. 6502, the Distance Contracts Regulation and the related legislation.

1.1. SELLER

Title: Leyuze Butik Tekstil Sanayi ve Ticaret Limited Şirketi
Address: Yalı Mah. Furkan Sok. Budak İş Merkezi No: 2 İç Kapı No: 1, Topselvi, Kartal / İstanbul
Email: leyuzebutik@gmail.com
Phone: 0543 123 50 10
Website: www.leyuzebutik.com

1.2. BUYER

Name/Surname: [Generated automatically during the order]
Delivery Address: [Generated automatically during the order]
Billing Address: [Generated automatically during the order]
Phone: [Generated automatically during the order]
Email: [Generated automatically during the order]

The BUYER acknowledges having been informed that, by confirming the order, they undertake to pay the price of the ordered products and any delivery, tax and other additional costs clearly stated before the order.

2. DEFINITIONS

MINISTRY: the Ministry of Trade of the Republic of Türkiye,
LAW: Consumer Protection Law No. 6502,
REGULATION: the Distance Contracts Regulation,
SELLER / LEYUZE: Leyuze Butik Tekstil Sanayi ve Ticaret Limited Şirketi,
BUYER: the person who purchases goods or services through the website,
CONSUMER: a natural or legal person acting for purposes other than trade or profession,
SITE: the website www.leyuzebutik.com,
GOODS / PRODUCT: the product or products sold under the Agreement,
PARTIES: the SELLER and the BUYER,
AGREEMENT: this Distance Sales Agreement.

3. SUBJECT OF THE AGREEMENT

The subject of this Agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the product or products ordered electronically by the BUYER through the SELLER's website, whose features and sale price are stated during the order.

Product features, size, colour, price, campaign and other information shown on the Site are stated on the relevant product page. Time-limited campaigns are valid only for the announced period and while stocks last.

4. PRODUCT AND ORDER INFORMATION

The product name and description, size, colour, quantity, unit price, discount/campaign information, subtotal, taxes, any shipping and delivery fee, total order amount, payment method, delivery and billing address and order date are determined by the order summary and electronic records created during the order.

Before completing the order, the BUYER is able to see the essential features of the product, its total price and any additional costs.

5. PAYMENT

The BUYER may pay using one of the payment methods offered on the website.

Payments made by credit or debit card are processed through the systems of the relevant bank or payment service provider.

If the order amount is not paid to the SELLER for any reason, or if the payment made is cancelled, the SELLER's obligation to deliver the product does not arise or ends.

In instalment transactions, the instalment, interest or other financial terms applied by the bank to the BUYER are subject to the legal relationship between the BUYER and the relevant financial institution.

6. DELIVERY

The SELLER sends the ordered product to the delivery address stated in the order.

Subject to the exceptions provided for in the legislation, the product is delivered within the committed period and in any case taking the maximum legal periods into account.

Until the product is delivered to the consumer or to a third party designated by the consumer, the SELLER is responsible for loss and damage occurring during carriage by the carrier designated by the SELLER.

Handing the product over to the carrier does not in itself constitute delivery to the consumer. Where the BUYER requests delivery by a different carrier of their own choice that was not proposed by the SELLER, the provisions of the legislation apply.

7. INSPECTION AT DELIVERY

The BUYER is advised to visually inspect the package at delivery.

If the package shows visible crushing, tearing, wetting, opening or other damage, the BUYER is advised, where possible, to have the courier prepare a damage report and to notify Leyuze without delay.

However, the fact that the product has been accepted or that no damage report has been prepared does not in itself remove the consumer's legal rights regarding defective goods.

8. IMPOSSIBILITY OF PERFORMANCE

If performance of the ordered product or service becomes impossible, the SELLER informs the BUYER within the period provided for in the legislation and refunds the payments collected within the legal period.

The mere fact that a product is out of stock is not in itself considered impossibility of performance under the legislation.

9. RIGHT OF WITHDRAWAL

Subject to the exceptions set out in the Regulation, the CONSUMER has the right to withdraw from the agreement within 14 (fourteen) days from the date on which they, or a third party designated by them, received the product, without giving any reason and without paying any penalty.

The consumer may exercise the right of withdrawal during the period between the conclusion of the agreement and the delivery of the product, even if the product has not yet been delivered.

Where several products under a single order are delivered separately, the delivery date provided for in the legislation is taken as the basis for determining the withdrawal period.

To exercise the right of withdrawal, it is sufficient for the consumer to clearly notify the SELLER of their decision to withdraw within the 14-day period. The withdrawal notice may be made in writing or via a durable medium.

Withdrawal notice:
Email: leyuzebutik@gmail.com
Phone: 0543 123 50 10
Address: Yalı Mah. Furkan Sok. Budak İş Merkezi No: 2 İç Kapı No: 1, Topselvi, Kartal / İstanbul

10. RETURNING THE PRODUCT AFTER WITHDRAWAL

Unless the SELLER has offered to collect the product itself, the consumer must send the product back to the SELLER or to a person authorised by the SELLER within 14 days from the date of the withdrawal notice.

Carrier designated by Leyuze for domestic returns: Yurtiçi Kargo
Return Address: Leyuze Butik Tekstil Sanayi ve Ticaret Limited Şirketi, Yalı Mah. Furkan Sok. Budak İş Merkezi No: 2 İç Kapı No: 1, Topselvi, Kartal / İstanbul

With regard to return shipping costs in the exercise of the right of withdrawal, the provisions of the Distance Contracts Regulation in force apply.

11. REFUND

If the right of withdrawal is duly exercised, the SELLER refunds the amounts that must be refunded under the legislation to the consumer within the legal period.

The start of the refund period is determined in accordance with the legislation in force, depending on whether the product has been handed over to the carrier specified in the Regulation and the pre-contractual information, and on the nature of the specific transaction.

The refund is made in a manner appropriate to the payment instrument used by the BUYER at the time of purchase, without imposing any cost or obligation on the consumer.

After a refund to a credit or debit card has been transmitted to the bank by the SELLER, the time it takes to appear in the consumer's account may depend on the relevant bank's processes.

12. INSPECTION OF THE PRODUCT AND LOSS OF VALUE

During the withdrawal period, the consumer may inspect and try on the product to the extent necessary and reasonable to establish its nature, characteristics, size, fit and suitability.

If a loss of value occurs as a result of using the product beyond these limits of inspection and trying on, the consumer's liability is assessed within the framework of the legislation in force.

In particular, the following may be taken into account when assessing whether the product has been used and whether it has lost value:

• Perfume, deodorant, cream, lotion or cosmetic odour
• Sweat or body odour
• Cigarette, hookah, smoke or food odour
• Foundation, powder, lipstick, mascara or other make-up marks
• Food or drink stains; grease, dirt, dust or similar stains
• Signs of use such as hair or fluff
• Soiling of the hem
• Rubbing, abrasion, pilling or fabric deformation
• Shrinking, stretching or widening of the fabric
• Tears, split seams, holes or snags
• Use-related damage to zips, hooks or buttons
• Missing or damaged stones, beads, pearls, sequins, paillettes or other embellishments
• The product having been washed or dry-cleaned
• Ironing, steaming or other heat treatment
• Alterations, hemming, taking in, letting out or any other modification
• Missing belts, brooches, shawls, sashes or detachable parts
• Missing or damaged accessories or complementary parts sent with the product

Whether there is a loss of value and the consumer's liability for it are assessed in each specific case according to the condition of the product and the legislation in force.

13. LABELS

It is important that the brand, size, product and other labels on Leyuze products are preserved while the product is being tried on.

Signs that a label has been removed, torn off, cut, damaged or reattached to the product may be taken into account, together with other concrete signs, when assessing whether the product has been used beyond the limits of normal inspection and whether it has lost value.

The removal of a label is not in itself to be interpreted as removing the consumer's statutory right of withdrawal.

14. EVENING AND SPECIAL OCCASION DRESSES

A significant proportion of the products offered by Leyuze are evening and special occasion garments.

Trying on a product solely to check its size, fit, appearance and suitability is different from actually wearing it at a wedding, engagement, invitation, graduation, organisation, photo/video shoot or any other event.

The fact that a product has been worn only once or for a short time does not mean that no use has taken place.

If the product shows odour, dirt, stains, abrasion, creasing, rubbing, loss of accessories, fabric deformation or other concrete signs indicating use at an event or in daily life, the resulting loss of value is assessed within the framework of the legislation.

15. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal cannot be exercised for contracts for which the Distance Contracts Regulation in force states that it cannot be exercised.

For Leyuze in particular, products specially prepared or personalised in line with the consumer's wishes or personal needs may fall within the exceptions to the right of withdrawal where the conditions set out in the Regulation are met.

Measurements, design, personalisation or similar work carried out at the customer's special request that make the product specific to the customer may be assessed within this scope, depending on the nature of the specific transaction.

The mere fact that a product offered for sale as standard is an evening or special occasion dress does not in itself remove the right of withdrawal.

16. EXCHANGE

Separately from the consumer's statutory right of withdrawal, Leyuze offers its customers a voluntary exchange option within 14 days from the date of delivery.

The total exchange shipping fee for sending the product to Leyuze and sending the exchanged product back to the customer is 200 TL.

This fee is the shipping fee for the exchange service offered by Leyuze separately from the statutory right of withdrawal.

If the product was sent defective, faulty, incomplete or different from what was ordered, and this is attributable to Leyuze, the 200 TL exchange shipping fee is not charged to the customer.

Products sent for exchange are inspected by Leyuze. Leyuze's voluntary exchange service cannot be used for products that have been used, washed, dry-cleaned, altered or have lost value due to use.

17. PRICE DIFFERENCE IN EXCHANGES

If a higher-priced product is chosen in an exchange, the price difference is paid by the BUYER.

If a lower-priced product is chosen, the resulting price difference is refunded to the BUYER.

The calculation takes into account the amounts actually paid for the products in the order and in the exchange, and any applicable campaign terms.

18. DISCOUNTED AND CAMPAIGN PRODUCTS

The fact that a product was sold at a discount, under a campaign or at a special price does not in itself remove the consumer's statutory right of withdrawal.

The consumer's statutory rights of withdrawal and regarding defective goods are reserved.

However, the voluntary exchange service offered by Leyuze independently of the statutory right of withdrawal may not be available for discounted or campaign products.

19. DEFECTIVE, INCOMPLETE OR WRONG PRODUCT

If a product different from the one ordered is sent, the product is sent incomplete or the product is defective, the consumer's rights under Law No. 6502 and the related legislation are reserved.

If it is established that the situation is attributable to Leyuze, the related return or exchange shipping costs are not charged to the consumer.

The provisions of this article do not limit the consumer's statutory elective rights under the Law.

20. INTERNATIONAL ORDERS

For international orders, Leyuze mainly works with FedEx Express.

Consumer rights applicable to international orders may vary according to the mandatory legislation of the country of delivery.

International return and exchange requests are therefore assessed according to the country of delivery, the mandatory legislation, the condition of the product and the nature of the request.

In international return or exchange transactions that Leyuze is not legally obliged to cover and that are accepted at the customer's request, return shipping to Türkiye, re-shipping, international carriage, customs clearance, import/export, customs duties, re-entry taxes, storage, warehousing and other necessary costs may be borne by the customer.

However, if the product was sent defective or wrong and/or where mandatory consumer legislation provides otherwise, the consumer's statutory rights are reserved.

No provision of this Agreement may be interpreted as removing the mandatory consumer law provisions that apply in the country where the consumer is located or where delivery is made.

21. INTERNATIONAL SHIPMENTS NOT COLLECTED

If the shipment is returned to Leyuze because the BUYER refuses delivery, does not complete the necessary customs procedures, does not fulfil their import tax or customs obligations, does not respond to delivery/customs notifications from the carrier, or for any other reason attributable to the BUYER, the resulting international carriage, return shipping, customs, tax, storage and similar costs may, subject to mandatory legislation, be charged to the BUYER or offset against any refund due to the BUYER.

22. PERSONAL DATA

The BUYER's personal data are processed in accordance with the relevant legislation, in particular Personal Data Protection Law No. 6698, and within the scope of the relevant privacy notices published on Leyuze's website.

The personal data necessary for receiving the order, processing the payment, preparing the product, making the delivery, providing customer service, carrying out return/exchange transactions, and fulfilling accounting and legal obligations may be processed and, to the extent legally required, shared with the relevant service providers and competent authorities.

Acceptance of this Distance Sales Agreement does not mean that explicit consent or consent to commercial electronic messages has been given where the legislation separately requires such consent.

23. COMMERCIAL ELECTRONIC MESSAGES

Processes relating to commercial electronic messages for advertising, campaign, promotion and marketing purposes are carried out separately under Law No. 6563 on the Regulation of Electronic Commerce and the related legislation.

Where prior consent is required by law, the necessary consent is obtained separately.

Placing an order or accepting this Agreement is not in itself considered consent to marketing commercial electronic messages.

Mandatory notifications relating to the order, delivery, payment, security, returns, exchanges and performance of the agreement may be sent within the framework of the relevant legislation.

24. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

Except for rights belonging to third parties, the intellectual and industrial property rights in the brands, logos, designs, photographs, videos, texts, graphics and other content on the Leyuze website belong to the relevant right holders.

This content may not be reproduced, published or used for commercial purposes in breach of the legislation.

25. FORCE MAJEURE

In cases of force majeure beyond the control of the parties that temporarily or permanently prevent the fulfilment of contractual obligations, the provisions of the relevant legislation apply.

If a significant situation affecting delivery arises, the SELLER informs the BUYER as soon as possible. The BUYER's statutory rights to terminate the agreement are reserved.

26. DISPUTES

In consumer disputes arising from this Agreement, the consumer may apply to the competent Consumer Arbitration Committee within the jurisdiction and monetary limits set by the legislation in force.

In disputes within the jurisdiction of the Consumer Court, a lawsuit may be filed at the Consumer Court after applying to mediation in cases where the legislation provides for mediation as a precondition for filing a lawsuit.

The consumer's jurisdiction and application rights arising from the Law are reserved.

27. PRE-CONTRACTUAL INFORMATION AND CONCLUSION OF THE AGREEMENT

The BUYER acknowledges that, before completing the order, they were given pre-contractual information on the essential features of the product, the seller's details, the total price of the product including taxes, any delivery and other additional costs, payment and delivery terms, whether there is a right of withdrawal, the conditions and period for exercising it, the carrier designated for returns and the consumer's means of recourse; that they were able to review this information before placing the order; and that they gave the necessary confirmation electronically.

Immediately before the order is confirmed, the BUYER is clearly and understandably informed that the order entails an obligation to pay.

28. STORAGE OF THE AGREEMENT

This Agreement has been concluded electronically.

Records relating to the Agreement and the order may be stored by the SELLER within the scope of the relevant legislation.

The provisions of the legislation on providing the Agreement and order information to the BUYER on a durable medium apply.

29. ENTRY INTO FORCE

This Agreement is concluded electronically and enters into force when the BUYER confirms the order on the website and completes the payment.

If any provision of the Agreement conflicts with mandatory rules of consumer legislation, the relevant mandatory provision of the legislation applies.

This Agreement may in no way be interpreted as removing or limiting the consumer's rights under Consumer Protection Law No. 6502, the Distance Contracts Regulation and other mandatory legislation.

SELLER: Leyuze Butik Tekstil Sanayi ve Ticaret Limited Şirketi
BUYER: [Generated electronically based on the order information.]
ORDER DATE: [Generated automatically by the system.]